How Business Owners Can Eliminate Costly Tech Problems Immediately

Imagine arriving at work with your team, ready to tackle the day's tasks, when suddenly the Internet goes down, emails stop functioning, and productivity comes to a standstill. What would you do? For many businesses, when the Internet fails, operations grind to a halt, leading to significant losses in productivity and sales. Consider the recent MGM data breach: electronic room keys malfunctioned, casinos were forced to shut down, and online restaurant reservations became unavailable. This downtime cost MGM millions.

However, downtime is just one way inadequate IT support can harm your business. Add in persistent issues like forgotten passwords, malware infections, and difficulties accessing shared files, and the resulting inefficiencies can become overwhelming.

Business owners often end up spending a lot on IT support that struggles to address even basic problems. These so-called "IT experts," who promise top-notch service at low prices, frequently spend more time being idle than actively resolving issues, waiting for you to inform them when something is wrong.

You shouldn't have to endure tech troubles and reactive IT support that only addresses problems after they arise. It's time to seek better solutions and prevent tech issues before they occur.

To assist you, we've created a checklist of essential standards that anyone managing your network should meet. Evaluate how your current provider stacks up:

• Do they answer their phone live and respond to emergencies within a set timeframe? In a crisis, being put on hold or leaving voicemails is not acceptable.
• Are they easily reachable and responsive for non-emergencies, providing responses within an hour? Everyday tech issues shouldn't leave your team waiting indefinitely.
• Do they proactively monitor, patch, and update your network's critical security settings? If you're uncertain about the frequency of these updates, your security could be at risk.
• Do they provide proof that all your data, including that from laptops and devices, is being backed up? A reliable IT provider ensures no data is overlooked.
• Do they meet with you at least quarterly to discuss projects, performance, and improvements? Effective IT support goes beyond fixing issues; it helps you plan for the future.
• Do their invoices clearly outline what you're paying for? No one appreciates unexpected charges, especially in billing.
• Do they explain their actions in simple terms rather than technical jargon and take time to address your questions? You shouldn't need to decipher your IT provider's language.
• Do they proactively discuss cybersecurity, recommend solutions, and offer employee training? Cybersecurity is essential, and educating employees is a crucial defense layer.
• Have they supplied you with comprehensive network documentation, including administrative passwords? If they're withholding critical information, it's a significant concern.
• Do their technicians arrive on time, present themselves professionally, and leave you feeling assured after each interaction? Professionalism is key; if you feel uncomfortable every time you call, it may be time to find a new provider.

Bonus Points: Is Your IT Provider Going Above and Beyond?

• Do they conduct regular disaster recovery drills to ensure your backups function when needed? A backup is ineffective if it fails during a crisis.
• Are they assisting you in planning for scalable growth with technology that adapts to your business? The right IT partner ensures your systems evolve alongside your company.
• Do they provide advanced cybersecurity tools, such as endpoint detection and AI-driven monitoring? As cyber threats continuously change, your protection should too.
• Do they monitor and optimize your network's performance to avoid bottlenecks and downtime? Efficiency is crucial in today's competitive environment.

Time to Raise the Bar

If your current IT provider doesn't meet all these criteria, you're likely receiving substandard service, which could jeopardize your business. From security risks to lost productivity, inadequate IT support is more than just an inconvenience; it's a liability.

Don't settle for anything less than a partner who prioritizes your business's success.

Schedule a free 15-Minute Discovery Call today to see how we can eliminate your tech headaches and ensure your business runs smoothly. Click here to schedule now or call us at 781-837-0069 to get started.

Let's make tech problems a thing of the past.