"Properly Connected and Running Smooth"

The best benefit of signing on with ReliaNet is the knowledge and peace of mind that our company's inter connectivity is running smooth as ever before. Although I personally have limited knowledge of IT solutions, I have a wealth of knowledge and experience in the IT field available to me day and night with Will and Brian.
Will and Brian can explain things to me in a way that I understand even with my limited knowledge of IT solutions. Other firms would quickly lose me and not care that I didn't understand what was being discussed.

If someone was on the fence I would tell them to do a cost analysis. For one reasonable flat fee per month you will no longer be lost when your system fails. As business owners we all know the anxiety of not being properly connected to each other and the outside world. Sign up and don’t look back.

“The Best Firm at the Best Value”

Systems Support has kept my business safe from malware and scams by continuously updating our protections and keeping a look out for threats on the horizon. They respond to incidents right away, and most of the time take care of them before I know they’re a problem. They put in the defenses to cover you top to bottom and keep your business running smoothly. 10 out of 10!

“Solving Technology Problems for our Fast Growing Company”

We were getting notifications that our website was compromised and from there our email was compromised. I was looking for somebody to own both ends of what I consider my technology needs: email reliability and security and the website. I went with their ReliaNet Complete solution and they cover both internal and external security. Setting up new employees is a breeze, I just send Systems Support the contact information and the systems my new employees need configured. They’re the go-to people for our technology needs. And taking a step back, I take the security for granted.

“We trust them to give us results and keep our systems secure and reliable”

SSC is always looking out for our best interests; we trust them to give us results and keep our systems secure and reliable. We have more ‘belts and suspenders’ for Data recovery. SSC is able to quickly and remotely fix any network or desktop issues we have while we are offsite in the field. We really feel we have a partner instead of a vendor with SSC; it’s a personal relationship.

“Since signing up on their network maintenance plan, we haven’t had one single issue”

Before hiring SSC, our network would go down frequently, run slow, and even run into the occasional virus. Since signing up on their network maintenance plan, we haven’t had one single issue. I’m VERY glad we hired these guys to support our network.

Peace of Mind

I can't express enough how grateful I am to have System Support as our IT partner. Since they took over our IT operations, the single biggest benefit to both me and my company has undoubtedly been the peace of mind it has brought us. Knowing that System Support is diligently monitoring our IT environment allows me to focus on the initiatives that will drive my business forward. This peace of mind is truly invaluable, and I can't thank them enough for it.

What sets System Support apart from other IT firms we've worked with in the past is their exceptional attention to detail and their outstanding communication. Unlike other IT Managed Service Providers, System Support not only delivers top-notch technical solutions but also ensures that every aspect of our IT infrastructure is meticulously handled. Their team's communication is second to none – they keep us informed every step of the way, ensuring we always have a clear understanding of what's happening with our IT systems.

To anyone on the fence about choosing System Support as their IT firm, I would say this: Work with System Support, and you won't be disappointed.

“Now everybody gets all their information immediately and in one place”

We use SSC’s hosted cloud email and private cloud access and phone solutions for our remote sites. Now everybody gets all their information immediately and in one place. It’s like everybody’s in the office without being in the office.

“Always answer the phone live”

Systems Support Corporation always answer the phone when we call and sends someone out right away if it can’t be resolved remotely. We like that you handle ALL our computer needs including the tablets. Also helped us in setting up our portal. Things get done no matter how big or small.

“Keeping our systems secure and reliable”

Systems Support Corporation was able to fix our system that was infected with a bad virus, got us up and running, and solved it quickly, keeping our systems secure and reliable. The right there when you need them service from a business like SSC is invaluable!

“Without my computer, my business is dead in the water, SSC gives me one less thing to worry about”

Once again Systems Support Corporation saved me and PR Works for a second time; doing it with grace and without agenda, Amazing! Within the afternoon I was back up, running and pestering clients again. Without my computer, my business is dead in the water. Everything our Public Relations and Advertising firm does throughout the day is online and real time. These days, a dead computer is far worse than a dead phone line. SSC is a terrific resource to turn to. Knowing that you can resurrect my technology gives me one less thing to worry about.

"Confidence in knowing your assets are digitally secure"

The biggest benefit we’ve experienced since utilizing the services of Systems Support has been the confidence in knowing our data and equipment are secure.  We know that if an issue should arise, there is a sound, responsive team in place to immediately tackle any issue.  The staff have always been timely, supportive, and willing to break things down into layman’s terms so we know what is occurring and why.

If you are on the fence looking for managed IT services for your business, look no further.  The confidence instilled in knowing your assets are digitally secure is worth it alone, but the personal care and relationship System Support works to create is what will keep you working with them.

“Solved a security and backup problem”

Systems Support Corporation solved a security and backup problem with minimal effort and expense using existing hardware and a modest expense for a wireless router to allow us to interrelate. Their expertise and personal attention gave us an instant solution quickly getting us back up and running without a lengthy delay.

"Their Expertise is Invaluable in the Cannabis Industry"

One of the many benefits of working with Systems Support is their ability to be onsite, working with us directly.  When they say local IT support, they mean it!  Anytime I have had to reach out they are very proactive in follow up to solve the issue.  With other IT service companies, WE would have to do the follow-up until we got a resolution.

They are also aware of and up to date on regulatory requirements within the MA Cannabis industry. This knowledge is invaluable!   I am willing to bet there are quite a few cannabis companies out there operating out of compliance because they are not considering what IT obligations MA cannabis companies have.  The report that Systems Support provides alleviates ANY concern if we are ever audited.

If you are on the fence about choosing an IT service provider, go with System Support!  They treat you like a human and not a task on a to-do list.

A Sense of Relief

Since signing up with Systems Support, I feel protected and relieved that I have them watching over our network. Their response time is quicker than any other firms I’ve used in the past. If you’re on the fence about signing up with them, you should do it!

I Don’t Have to Worry about IT Issues

I’m way too busy to troubleshoot computer issues and I only want to know the basics about computers. Since signing up with Systems Support’s ReliaNet Complete, I appreciate having someone responsive and responsible. It’s so easy to delegate to them like setting up new employees. I highly recommend them between responsiveness, availability, and their knowledge of products available. On top of all that, they’re pleasant to work with and have a genuine concern about cyber safety so I can concentrate on my work.

Get Off the Fence and Hire Them!

As a “non-techy” person, I appreciate having a human on the other end of the line, working to solve the IT issues that come up at our office. After signing up with their ReliaNet Complete plan, we’ve stayed ahead of the curve by keeping our staff working from anywhere.

“PLYMOUTH FIRM REVAMPS AND CONSOLIDATES DATA SECURITY”

Brabo Benefits is a Plymouth, Massachusetts based firm providing exceptional service helping clients navigate the design, purchase, and implementation of employee benefit plans. They are hired to save their clients’ money on health insurance and meet State and Federal Affordable Care Act compliance. Handling sensitive information such as Social Security Numbers and health information, they cannot afford a data security breach nor having their email compromised.

“We were getting notifications that our website was compromised” says Scott Hokanson Sr., owner of Brabo Benefits. “from there our email was compromised. I was looking for somebody to own both ends of what I consider my technology needs: email reliability and security and the website.”

That’s why they reached out to Systems Support for assistance. Their current provider could handle the anti-virus but did not want to want to own the email.  Brabo Benefits was growing fast and they could not handle sensitive data and have their email look like spam.

To solve the problem, Systems Support offered a complete solution for local machine security, email encryption, and website monitoring. With a proactive approach to security, Systems Support implemented an active monitoring solution to cover all elements of security both internal and external.

After working with System Supports for just over a year, Scott doesn’t have to worry about adding new employees. “I just send Systems Support the contact information and the systems my new employees need configured. They’re the go-to people for our technology needs. And taking a step back, I take the security for granted.”

“We Have Experienced No Down Time ”

Prior to having Brian and Will at System Support, we struggled every week to stay on line and operational through our computer and claim system. It's impossible to calculate the sheer value and their support allowed us to grow and continue with a high level of customer service.

System Support’s response time is extremely rapid and hands on. I could never imagine going back to how we dealt with our IT problems prior to working with System Support. Knowing what I know now, I would not hesitate to have them assess my IT needs and computer systems infrastructure.

They can save you time, aggravation, and LOSS of BUSINESS. Don’t wait have them in to review your computer system before you lose any business due to computer or system glitches.

“Keeping our company secure from ransomware criminals”

Systems Support is always on the ball. From addressing slow systems to keeping ransomware out, they let me focus on running my business instead of worrying about cybersecurity or losing any critical data. They respond quickly and use plain English when explaining any problems. They’re really looking out for us.

“Compliance Needs Met with Outstanding Service”

Systems Support goes above and beyond any IT support we had previously and is highly recommended by our firm. The biggest benefit is we are now fully compliant with best practices and IT security and no longer have to worry about ‘what if’. Their immediate attention to any question or issue we have is outstanding, we get a response as soon as we ask!

“Outstanding service and Plain English Explanations”

ReliaNet Complete offers me the unbeatable combination of capability and value. In the past, I've always dealt with techie people who talk over my head. From the start, System Support was down to earth and showed the willingness to do a great job for their clients.

System Support is a professional company with a real commitment to provide superior technical expertise and outstanding customer service. This has not always been the case with other providers we’ve worked with over the years.

System Support allows us to focus on our member's needs. They regularly evaluate our systems to ensure our requirements are being met and, if not, work with us to implement a plan to improve our systems.